Starting out a hospitality business and looking for staff? We work in a unique industry, and my experience has taught me, Htet Tayza readers, that this is the way you go about filling your staff roster…
What Should You Look For?
The nature of hospitality roles mean that there are certain qualities you need to look for in your staff. Of course, you need someone who can do the job, but you also need someone who ultimately knows how to communicate with consumers, as hospitality across the board is entirely consumer-driven.
However you also need somebody that you can train quickly, which is why you should look out for practical employees who use their common sense, and who have the initiative to take the training you provide and get the job done.
Where Should You Look/Recruit?
Primarily, you need to remember that unless you are looking for someone for a managerial role, this is not a career, it’s a job, because most hospitality positions (waiters, bar tenders etc.) are manual labour roles.
From here you need to be practical and think, this is a low level job, who’s looking for that? Usually, it’ll be students looking for something part time that they can slot into their schedules.
That’s why there’s no point paying for ad space on professional job recruitment sites, it’ll be a waste of resources, as your target employee won’t be looking there. Instead, target smaller jobsites that prioritise part time work and online jobs sites; everyone under the age of 30 job hunts online these days anyway!
How Should You Conduct the Interview Stage?
Once you’ve gathered a list of applicants, it’s time to find out who’s right for the job. Do this in two parts. Start with a practical test to see whether they can actually fill the role. If you own a pub, for example, get them to pull a few pints; that’ll whittle down the list. Not only is this a measure of their ability, but of their practicality, common sense, and ability to take the lead.
Then have a chat with them and find out what kind of person they are. I say chat, because like I said before, hospitality staff need to be able to communicate to bring custom to your business. An informal chat is a far better way to assess their communication abilities than a stuffy formal interview that makes them so nervous, they are unable to communicate their true personality.
Follow this guide and you’ll find honest, hardworking, friendly employees who hold the right skills for the position, and who will benefit your bottom line. Can’t say fairer than that!